This ebook won't open / is not accessible. What should I do?

Answer

AU Library's ebooks are provided by a number of different vendors, so there could be various reasons why an ebook won't open or appears to be unavailable.

As a first troubleshooting step, it's a good idea to clear your web browser's cache and cookies. You can find instructions on how to do this in AU Library's Tech Support Guide. Here, you can also see a few more fixes to try.

If these fixes do not resolve your access issue, please report this to the AU Library Information Desk by email at library@athabascau.ca, or by phone at (800) 788-9041, ext. 6254.

Please provide as much information as possible, including:

  • the type of error message you are receiving;
  • the title, author, and / or a link to the ebook you are attempting to access;
  • how you are accessing the ebook (through your course Moodle, DRR, Library catalogue, etc.);
  • the type of computer or device you are using;
  • the web browser you are using;
  • the operating system you are using.
  • Last Updated Feb 26, 2019
  • Views 165
  • Answered By Jennifer Rempel

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