This ebook won't open / is not accessible. What should I do?


AU Library's ebooks are provided by a number of different vendors, so there could be various reasons why an ebook won't open or appears to be unavailable.

As a first troubleshooting step, it's a good idea to clear your web browser's cache and cookies. You can find instructions on how to do this in AU Library's Tech Support Guide. Here, you can also see a few more fixes to try.

If these fixes do not resolve your access issue, please report this to the AU Library Information Desk by email at, or by phone at (800) 788-9041, ext. 6254.

Please provide as much information as possible, including:

  • the type of error message you are receiving;
  • the title, author, and / or a link to the ebook you are attempting to access;
  • how you are accessing the ebook (through your course Moodle, DRR, Library catalogue, etc.);
  • the type of computer or device you are using;
  • the web browser you are using;
  • the operating system you are using.
  • Last Updated Feb 26, 2019
  • Views 165
  • Answered By Jennifer Rempel

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